5 Star Hospitality School

Company Information

Contact Person:

Samkeliso Nkwanyane

Position:

Salesd

Phone:

081 359 3747

Find us online:

About

Sam Hospitrain (Pty) LTD t/a Sam Hospitality Consulting & Training is a fully registered, 100% Female Black Owned company with BBBEE Level 1 scoring. We are a well-established hospitality consulting company providing a wide range of packages to hospitality establishments. We have accumulated many years’ experience having had worked with amazing hospitality establishments throughout South Africa and neighbouring countries, from big resorts and hotels to small boutique hotels, guest houses and villas.  We run onsite short training programs which enable hospitality establishments and employees to build a strong foundation in the hospitality sector, updating their skills with modern day technology, terminology and increasing their expertise within the hospitality world.

Operating since 2011 in South Africa, Sam Hospitality Consulting & Training is dedicated to providing personal, professional and quality service to the hospitality sector. Be it a 3 or 5 Star Hotel, Resort, Lodge, Conference Venue, Boutique Hotel, Guesthouse or Restaurant, we promise to deliver the best service.

SERVICES

Sam Hospitality offers bespoke consulting services in the hospitality sector including the following:

Digital (Online) Marketing for Hospitality Establishments Annual Training Plan, Staff Training, Support and Tracking Management and Leadership Training Pre-opening Training

DIGITAL (ONLINE) MARKETING PACKAGES


Sam Hospitality provides hospitality establishments digital marketing solutions for businesses throughout Southern Africa. We have delivered consistent positive Return on Investment (ROI) to our clients including hotels, boutique hotels, guest houses, luxury lodges, game / safari lodges, villas and B&B’s.

Let’s be honest, OTAs are good for your business, however, you spend a lot of money on booking commissions. We can save you a lot of money by putting you on the first page on Google, so as to drive more direct bookings. We leverage all the elements of digital marketing to drive more direct bookings via your website. We follow best practices in web design and development, search engine optimization (SEO), pay-per-click advertising (PPC), email marketing and social media marketing to maximize your online exposure.

We are passionate about the travel and hospitality industry, digital marketing and seeing our clients succeed. We are committed to providing a great service and honest advice to our clients.

Our team will make you succeed in this highly competitive industry. Call us on 081 359 3747 or email us to discuss our Digital (Online) Marketing Packages.

STAFF TRAINING AND SUPPORT

Let us develop an annual training plan for your establishment and implement strategies to monitor progress and plan quarterly trainings for your team. With training from Sam Hospitality, you can train several people in the same technology/course, or you can customize your training for a non-standard technology/course deployment. There’s no need to travel for the training you need. Our on-site training option brings affordable and amazing training to your site or a convenient nearby location.

Our hospitality training covers the following:

Waiter Training Bartender Training Housekeeping (Room Attendants) Training Housekeeping Supervisor Front Desk Receptionist Reservations Butlers Porters Guest Service Agents Guest Relations Guest Experience Executives Supervisors Duty Managers Chef Training

Our training also includes tailored SOPs. Talk to us now to discuss your annual training plan and help your team take service standards to the next level.

OUR APPROACH TO TRAINING AND SUPPORT

We are confident that our training is of superior quality and we commit that we will not just train your staff, but also monitor the effect of our training.

1.    Identifying your training needs

First and foremost, we need to understand your business and how it operates. We discuss with each company management to identify a programme which will best achieve each company’s objectives.

2.    The Training, Training Venue and Time

We will deliver training at your designated venue, at an agreed timeframe. Cumstomised training material is developed to the client’s specifications and needs. All in-class training can be done on-site and most practicals can be done in the comfort of the learners’ environment.

3.    Post-Training Feedback

We require feedback from line managers, supervisors, etc post our training, to evaluate our standards and the quality and effect of our training.

4.    Post-Training Support and Follow-up

It is vital that the training programme should be able to show a significant return on investment, whether it be increased performance, profitability, customer satisfaction or improved efficiency. We will help you implement strategies to monitor progress, identify shortfalls and plan a staff training road map.

5.    Affordability

We guarantee that on-site training will save you costs. We have recognized that that the need for training in South Africa is hindered by the travelling and accommodation costs incurred by companies when groups of staff need to attend training. We will sign an annual agreement. You do not have to pay us a lump sum; you just pay us monthly over the period of 12 months. You have the freedom to cancel or extend the annual training contract after 12 months.

OUR EXPERIENCE

We are committed towards building the profile and performance with our clients. Our main services are Training and Consultancy in the Hospitality industry. Our success has been a direct result of unwavering commitment to high service standards and fierce loyalty towards clients. We position ourselves as strategic partners with our clients and always act in the interest of our clients, looking for ways to go the extra mile so as to bring more benefits to them than were contracted for.

Our identification of our clients’ objectives helps us to do the walking for them, but in their shoes, not ours. We believe in having ownership over every project as if we had a direct personal stake in it.

Address

Physical Address

130 Vlei Road

Fairleads

Benoni

Benoni

1512

Gauteng

Postal Address

130 Vlei Road

Fairleads

Benoni

1512

Other Locations

Courses

To view a full list of all courses presented by 5 Star Hospitality School click below.

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