The Mindspa Institute

Develop your leadership

Presented by: The Mindspa Institute - Pretoria

This two-day course is aimed at employees who have been earmarked for succession or find themselves in a management position for the first time. This training intervention will equip the delegates not only with a list of actions all leaders and managers should take and which mistakes to avoid, b... Read more...



Be SMART with People Emotionally Intelligent Leadership

Presented by: The Mindspa Institute - Pretoria

This intensive two-day course explores all aspects related to effective and emotionally intelligent leadership and will equip delegates with the knowledge and practical skills to handle diversity within their teams, communicate their strategies and goals successfully, manage difficult people, di... Read more...



Effective Communication, Negotiation and Presentation Skills

Presented by: The Mindspa Institute - Pretoria

Being able to communicate, negotiate and present effectively is a critical management skill. When communication is not effective it can create conflict, misunderstandings and barriers that can negatively influence our most important inter-personal relationships at work and at home. Knowing how t... Read more...



Conflict and Anger Management for Supervisors and Middle Management

Presented by: The Mindspa Institute - Pretoria

The anger and conflict management program is a practical program that will help managers deal with anger and conflict in a positive, energising manner.  It will give the delegates helpful steps to manage anger in themselves and others.  It will help them cope with stress and transform ... Read more...



Research for non-research specialists

Presented by: The Mindspa Institute - Pretoria

This one-day course will provide non-researchers with the basic skills to understand market research, make sound decisions when evaluating research proposals and brief their research or advertising agency.  The training course does not have a statistical approach but rather focuses on the p... Read more...



Advanced Secretaries & PA Workshop

Presented by: The Mindspa Institute - Pretoria

IntroductionSecretaries and Personal Assistants perform a variety of administrative and clerical duties necessary to ensure the smooth running of an organization. This two-day course will enable delegates to handle their varied responsibilities in an efficient manner.  It will explain the key r... Read more...



Customer Service and Telephone Etiquette

Presented by: The Mindspa Institute - Pretoria

Customer Care is not a department, it’s an attitudeCustomer service is the ability to provide a service or product in the way that it has been promised and then aiming to exceed the customer’s expectations.  Many companies have mission statements and value propositions that state th... Read more...



Effective Communication and Listening Skills

Presented by: The Mindspa Institute - Pretoria

IntroductionAs employees, it is vitally important to be able to communicate your thoughts and ideas effectively, using a variety of tools and medium. You will need to develop and use this skill throughout your years of employment.  But it is often said that most people do not possess the abilit... Read more...



English Writing skills

Presented by: The Mindspa Institute - Pretoria

Effective Business writing and etiquette skillsThis two day programme takes delegates through the common mistakes that are often made when communicating with their readers in English and deals with electronic and non-electronic written communication, including telephone etiquette. It provides del... Read more...



Meeting management and minute taking

Presented by: The Mindspa Institute - Pretoria

IntroductionThis two-day workshop will focus on why meetings are an essential element of business communication and being able to organize, prepare for and take and distribute minutes efficiently is an important skill that can be learned and enhanced.  Who should attend?    * Per... Read more...



Time and Stress Management

Presented by: The Mindspa Institute - Pretoria

IntroductionThis practical two-day workshop will enable delegates to better manage their own time, become pro-active, avoid procrastination and enable them to motivate themselves thereby reducing their levels of unhealthy stress.Who should attend?    * Personal Assistants  &... Read more...



Confidence and Assertiveness

Presented by: The Mindspa Institute - Pretoria

IntroductionEmployees who are passive at work are often undervalued and ignored for promotion. Being more assertive will bring your employees better opportunities and more job satisfaction. Learning to act and speak in a more assertive way could help them overcome obstacles such as shyness, low self... Read more...



Anger and conflict management

Presented by: The Mindspa Institute - Pretoria

IntroductionEmployees often experience anger, frustration and conflict which if not resolved and managed can lead to increased stress and decreased productivity. The anger and conflict program is a practical program that will help employees deal with anger and conflict in a positive, energising ... Read more...



Be Smart With People

Presented by: The Mindspa Institute - Pretoria

Emotional Intelligence – what is it and why does it matter? "The greatest ability in business is to get along with others and influence their actions."EQ, more than IQ, determines professional and personal growth and success.  The fundamentals of EQ will improve your inter-per... Read more...



Understanding and implementing strategy at middle management level

Presented by: The Mindspa Institute - Pretoria

Although strategy setting is an executive level leadership imperative, being able to understand, communicate, tactical implement and measure the strategic interventions are critical at this level of the organisation. This two-day workshop will equip managers with the necessary understanding and ... Read more...



Effective Business Report writing skills

Presented by: The Mindspa Institute - Pretoria

This two-day course is aimed at managers who have to use business and report writing skills to communicate their business ideas accurately and effectively to their readers. The training focuses on basic skills like planning, layout of and writing a business report.  The course also focuses ... Read more...



Managing with Emotional Intelligence

Presented by: The Mindspa Institute - Pretoria

This powerful two-day workshop equips managers with the tools and skills to enhance their own EQ as well as that of their team, improve their inter-personal skills, communication skills and enable them to deal with diversity and conflict in an effective manner.  It is aimed at a management ... Read more...



Confidence and Assertiveness

Presented by: The Mindspa Institute - Pretoria

Confidence and AssertivenessEmployees who are passive at work are often undervalued and ignored for promotion. Being more assertive will bring your employees better opportunities and more job satisfaction. Learning to act and speak in a more assertive way could help them overcome obstacles such as s... Read more...



Time and Stress Management for managers

Presented by: The Mindspa Institute - Pretoria

Managers who need to lead others have to be able to manage themselves, their own time and their own stress levels successfully.  This practical two-day workshop will enable delegates to better manage their own time, enable them to improve their decision making cycle, become pro-active, avoi... Read more...



Finance and budget skills for middle managers

Presented by: The Mindspa Institute - Pretoria

This two-day course provides managers with a basic understanding of financial management. It demonstrates how to read and understand key elements of financial statements and reports, such as balance sheets, income statements and cash flow statements. Participants also learn how to apply basic fi... Read more...



HD/3D Leadership for the Future

Presented by: The Mindspa Institute - Pretoria

IntroductionLeaders today have to employ a High Definition approach to leadership that encompasses the ability to focus with persistence and perseverance on achieving the goals of the organization.  They have to have high definition clarity of vision with a high-rise view of the playing field a... Read more...



Executive Strategy setting, implementation and monitoring

Presented by: The Mindspa Institute - Pretoria

An interactive approach to business strategy This high level two-day workshop is an interactive, brainstorming approach to strategy planning and implementation.  It deals with the importance, benefits and new trends in Strategic Planning, elements of the strategic planning process, using th... Read more...



Executive level communication and negotiation skills

Presented by: The Mindspa Institute - Pretoria

Think like a wise man but communicate in the language of the people. ~ William Butler YeatsBeing able to communicate, negotiate and present effectively is a critical leadership skill. Ralph Waldo Emerson said that in leadership “speech is power: speech is to persuade, to convert, to compel. It... Read more...



Change and Diversity Management

Presented by: The Mindspa Institute - Pretoria

Leaders are strategic change agents and this two-day course will provide leadership with fresh insight into the change process, how change affects the business and its internal and external stakeholders.  It will provide leadership with updated skills to enable them to communicate and imple... Read more...



Coaching and Mentoring skills for leaders

Presented by: The Mindspa Institute - Pretoria

IntroductionThe concept and implementation of Mentoring and Coaching of individuals in business have grown significantly in recent years in South Africa as business recognizes the increased value of retaining and growing star performers. Regular Mentoring and coaching sessions keep individuals on tr... Read more...



Board Games how to positively influence your stakeholders

Presented by: The Mindspa Institute - Pretoria

How to positively influence your stakeholders The goal for a board of directors focuses on ensuring the stability of your organisation and you need to maintain specific requirements and standards for the participation of the board. Serving on a board requires dealing with diverse personalities a... Read more...



Finance for Non-Financials

Presented by: The Mindspa Institute - Pretoria

Professionals in the working environment are often at a disadvantage when sitting around the meeting table by not understanding the process of finance.  This highly interactive 2 day course will take delegates through the much needed terminologies, and calculations to understand the world o... Read more...



Attitude is Everything!

Presented by: The Mindspa Institute - Pretoria

You hire people for their skills but fire them for their attitude – how to spot and retain positive employees. Lou Holtz said it best when he said: “Ability is what you’re capable of doing. Motivation determines what you do. Attitude determines how well you do it.”&nbs... Read more...



The Professional Call Centre Agent Programme

Presented by: The Mindspa Institute - Pretoria

A productive, professional Call Centre is the heart of any operation and business. Call centre employees who know how to handle the great variety of situations that present themselves with skill and professionalism will be an asset to the organisation.In today’s highly competitive business ... Read more...



Sales Training

Presented by: The Mindspa Institute - Pretoria

"Sales are contingent upon the attitude of the salesman, not the attitude of the prospect." - William Clement StoneLike all skills, selling a good or service to a consumer is not a skill we are born with and never have to learn about or practice.  In South Africa’s business en... Read more...



Team Building

Presented by: The Mindspa Institute - Pretoria

Team Building Activities are designed to help people to get to know and understand their fellow team members better and to help groups develop more effective communication & problem-solving skills. Seeing that expectations, objectives, company culture and numbers are different for each and e... Read more...



Train the Trainer

Presented by: The Mindspa Institute - Pretoria

The Mindspa Institute Train the Trainer course will improve your training technique and give you the confidence to deliver highly effective training to a diverse adult audience. Adult learners are unique: they are often people with years of experience; they have technical expertise and cannot be... Read more...



Stay in Touch